Unemployment rates are historically low and in IT they are microscopic. Attracting and retaining quality staff is paramount to your success. Whether the topic is finding under-valued talent, training for success, developing career paths, creating an intern program that supports your needs, accountability tracking, motivating staff, offshore hiring, allowing staff to learn & grow, budgeting for the next hire or evaluating existing staff effectively, the issue is discussed in our meetings.
As service providers labor is generally our biggest expense. Staff is also the biggest reason that we are successful. Creating a positive culture that allows for individuality while maintaining a consistent service delivery model is the single biggest challenge as well as the most important aspect to running a successful MSP.